Refund Policy

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The EcoCharge Oasis Co.

Effective Date: 1 JAN 2026

1. General Policy

Payments once processed are generally non-refundable except under the circumstances listed below.

2. Eligible Refund Cases

Refunds may be issued if:

Charging      session failed but payment deducted

System error      caused double deduction

Charger      malfunction prevented charging

3. Non-Refundable Cases

Refunds will not be provided if:

Vehicle      incompatible with charger

User stopped      charging voluntarily

Incorrect      charger selection by user

Network or      vehicle fault not caused by us

4. Refund Processing Time

Approved refunds are processed within 5–10 business days to the original payment method.

5. Refund Request Process

Users must submit:

Transaction ID

Registered      mobile number

Date &      location of session

Send requests to: Support@ecochargeoasis.in

6. Company Discretion

EcoCharge Oasis Co. reserves the right to approve or reject refund requests after investigation.

Contact: Support@ecochargeoasis.in | 9355691300